Welcome to Octosh! These Terms of Service ("Terms") govern your use of our email productivity tool, which includes our Chrome extension and associated services (collectively, the "Service"). By using our Service, you agree to these Terms. If you don't agree, please don't use our Service.

1. Who We Are and What We Offer

Octosh LLC ("we," "us," or "our") provides an email productivity tool that helps you manage and respond to emails more efficiently. Our Service uses artificial intelligence to suggest email replies that you can review, edit, and choose to use.

Our main features include:

• AI-powered email reply suggestions
• Secure access to your emails through Google authentication
• A simple user interface integrated with your existing email service

2. Your Account

Registration

To use our Service, you need to:

• Have a Google account
• Sign in using Google's authentication system
• Grant us specific permissions to access your email data

Account Security

We use Google's secure authentication system to protect your account. Since you sign in with your Google account:

• The security of your login credentials is managed through your Google account settings
• No separate password is created or stored for our service

We recommend keeping your Google account secure by using Google's security features like two-factor authentication.

If you notice any suspicious activity related to our service, please contact us immediately at octosh.com@gmail.com.

Age Requirements

You must be at least 13 years old to use our Service. By using the Service, you represent that you meet this requirement.

3. Subscription and Payment

Free Trial

We offer a two-week free trial period for new users. After this period, you'll need to subscribe to continue using the Service.

Billing

• Payment is processed securely through Stripe
• You'll be billed according to the plan you choose
• We store only the necessary information to manage your subscription

Cancellation

You can cancel your subscription at any time by:

• Using the cancellation option in your account settings
• Contacting us directly at octosh.com@gmail.com

If you cancel, you'll continue to have access until the end of your current billing period, but we won't provide refunds for partial periods.

4. How You Can Use Our Service

Acceptable Use

You agree to use our Service only for lawful purposes and in ways that don't:

• Violate these Terms
• Infringe on others' rights
• Interfere with the Service's operation
• Attempt to bypass security measures

User Content

The content of your emails remains yours. We don't claim ownership over the emails you send, receive, or create using our suggestions.

5. Data and Privacy

How We Handle Your Data

Our Privacy Policy explains in detail how we collect, use, and protect your data. By using our Service, you also agree to our Privacy Policy.

Email Content

• We access and process your emails to provide reply suggestions
• We never send emails on your behalf without your review and approval
• We use Google's Gemini AI to process email content

AI Limitations

Due to the probabilistic nature of machine learning technology:

• Our AI-generated email reply suggestions may occasionally contain inaccuracies or inappropriate content
• You should always review AI suggestions before using them
• We are not responsible for any consequences resulting from using our suggestions without proper review
• You remain solely responsible for the final content of any emails you send

Technical Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data at rest and in transit
• Secure authentication processes through Google OAuth
• Regular security reviews and updates
• Access controls that restrict who can view your information
• Secure cloud infrastructure provided by established providers

Data Portability

You can request a copy of your account data by contacting us at octosh.com@gmail.com.

6. Third-Party Services

Our Service integrates with several third-party services, including:

• Google (for authentication and email access)
• Supabase (for authentication infrastructure and secure data storage)
• AWS (for processing)
• Langfuse (for performance monitoring)
• Stripe (for payment processing)

Your use of these third-party services is also subject to their respective terms and policies.

7. Important Legal Stuff

Service Availability

We strive to provide a reliable service, but we can't guarantee the Service will always be available, timely, secure, or error-free.

Service Status

As a growing service, we may occasionally make changes, add or remove features, or temporarily suspend aspects of the Service for maintenance. We'll do our best to provide notice of significant changes.

Disclaimer of Warranties

The service is provided "as is" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability

To the fullest extent permitted by law, Octosh LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the service.

Indemnification

You agree to defend, indemnify, and hold harmless Octosh LLC from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of your use of the Service or your violation of these Terms.

Force Majeure

We won't be liable for any failure or delay in performance of our obligations due to events outside our reasonable control, including but not limited to natural disasters, pandemic, network outages, or service provider failures.

Entire Agreement

These Terms constitute the entire agreement between you and Octosh LLC regarding the Service, superseding any prior agreements.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.

Assignment

You may not transfer or assign your rights under these Terms to anyone else without our prior written consent. We may assign our rights to any of our affiliates or subsidiaries, or to any successor in interest of any business associated with the Service.

8. Intellectual Property

Our Property

The Service, including all software, designs, and content created by us, is owned by Octosh LLC and protected by copyright, trademark, and other laws.

Feedback and Suggestions

If you provide feedback or suggestions about our Service, we may use this information without obligation to you.

Marketing Rights

By using our Service, you grant us permission to list your company name and logo on our website and marketing materials as a customer. This permission:

• Is for identification purposes only
• Does not imply endorsement of our products or services
• Can be revoked at any time by contacting us at octosh.com@gmail.com
• Requires us to comply with any reasonable brand guidelines you provide

9. Termination

Your Right to Terminate

You can stop using our Service at any time. To delete your account, please contact us at octosh.com@gmail.com.

Our Right to Terminate

We may suspend or terminate your access to the Service at any time, for any reason, including if we believe you've violated these Terms.

10. Changes to These Terms

We may update these Terms from time to time. We'll notify you of significant changes through the Service or by email. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.

Communications

We may send you emails about your account, service changes, or new features. You can opt out of marketing communications, but we'll still send important account-related information.

11. Governing Law

These Terms are governed by the laws of the State of Utah, without regard to its conflict of law principles.

12. Dispute Resolution

Any dispute arising from these Terms shall be resolved through friendly negotiation. If negotiation fails, the dispute will be submitted to binding arbitration in Orem, Utah under the rules of the American Arbitration Association.

13. Contact Us

If you have any questions about these Terms, please contact us at:

Octosh LLC
octosh.com@gmail.com

14. Application Development Status

Our application is still in development, and all features are considered works in progress. These features may contain bugs or errors as we continue to improve them. Your use of our service is at your own risk, and we may modify, improve, or remove any features at any time as part of our ongoing development process.

Thank you for using Octosh!